The following are the terms and conditions for placing ordering with HungryNagpur.
1. Order Delivery:- Your order will be delivered if
The pincode of your delivery areas falls under the areas that hungrynagpur.com delivers
The address of delivery lies within the city limits
The operational timings of Hungry Nagpur (11 am to 11 pm)
The restaurant's operational timings (varies restaurant to restaurant)
Availability of the placed order at the restaurant
Completion of minimum order criteria (minimum Rs. 200 per restaurant)
Answering the confirmation call (applicable for online orders).
2. Operational timings: The operational timings of Hungry Nagpur is from 11am to 11pm. However, the order taking time is 11am to 10.30pm. The orders placed after 10.30pm will not be delivered.
3. Menu of the restaurants:- The menu displayed on the website is the menu provided by the restaurant. The items in the menu will only be delivered. Other items will not be delivered. In case of unavailability of ordered product, the order shall not be placed. The images of the products on the website are not the actual images of the products. The actual product delivered may differ from the displayed image.
4. Rates of the products:- The rates of the products in the website are provided by the restaurant. Hungry Nagpur is only a medium for delivery. The rates of the menu will be revised as per the restaurant's request.
5. Taxes and Container Charges:- Few restaurants apply certain taxes to their product. These taxes may be termed as Service tax or Service charge or VAT depending upon the type of tax applied by the restaurant. It may vary from restaurant to restaurant. Hungry Nagpur is no where responsible for application of taxes. Hungry Nagpur charges only for order delivery within the specified delivery zones mentioned in the Signup page. The container charges are not included in the final bill. Container charges as applicable by the restaurants.
6. Delivery committment and Minimum Order:- Hungry Nagpur does not commit a fixed delivery time. The delivery time may vary between 45 minutes to 90 minutes depending on the time of order placed, quantity of order placed, delivery location and order preparation time taken by the restaurant. The minumum order of Rs 200 is applicable to single as well as multiple restaurants.
7. Cancellation of the order:- The order once placed cannot be modified or cancelled either through the website or by telephone. However, if the placed order is not available, the order can be modified.
8. Confirmation of online order:- Once the order is placed online, the customer receives a confirmation call from Hungry Nagpur. The order will be placed only if the customer confirms the order during confirmation call. The delivery time starts after the confirmation call.
9. Orders for cakes:- The order for cakes and pastries are subject to availability. If unavailable, the preparation time may vary between 30 minutes to 3 hours.
10. Wrong order delivered:- If a wrong order is delivered to the customer, the customer has the option to cancel the order. If the food delivered to the customer spills out from the container, the cost of the particular product will be beared by Hungry Nagpur.
11. Hungry Nagpur is only a food delivery chain. The food is prepared by the restaurant and Hungry Nagpur delivers it to the customer. The quality of food is restaurants responsibility.
12. Information Collected:- Customers can visit the website without revealing their information. Our web servers only collect the domain names and not the email address of the customers. Hungry Nagpur may collect the personal information of the customer like first name, last name, date of birth, address, email id and phone numbers when the customer knowingly provide it. This will generally happen when:
Online order is placed.
Entering a competition or promotional event conducted by Hungry Nagpur
customer participates in a survey
subscribe to newsletters
submit website feedback
Hungry Nagpur may collect the personal details in case of difference in billing address and shipping address. Hungry Nagpur ensures that the personal information of the customer will not be disclosed to any third party and will take reasonable steps to protect the personal information from misuse, loss and unauthorised access.
The terms and conditions were last updated on 18th December 2012.